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  1. Cigar Chief
  2. Frequently Asked Questions

Frequently Asked Questions

Find the answers to some of our most frequently asked questions.

Authenticity & Packaging

  • Will my cigars be in plain packaging?
  • Can I choose not to have plain packaging?
  • My cigars do not have a duty-paid stamp?
  • My cigars do not have a Health Canada warning?
  • Why is there no clear plastic wrap on my cigars?
  • Why is there no barcode on my Cuban Warranty Seal?
See all 9 articles

Ordering

  • Why do I see Card Number is invalid while entering my credit card?
  • Why did I receive a verification popup on checkout?
  • Is my connection encrypted while on Cigar Chief?
  • How are saved credit cards stored and used?
  • Can I use a different Shipping Address vs Billing Address?
  • What if the cigars I order are out of stock?
See all 9 articles

Guarantees

  • What if cigars I order arrive damaged?
  • Do you price match with other websites?
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info@cigarchief.com
303 Airport Rd, Deseronto, ON K0K 1X0

Cigar Chief
Contact
Have questions? Call us at
1-877-526-2376
www.cigarchief.com