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Cigar Chief
Frequently Asked Questions
Frequently Asked Questions
Find the answers to some of our most frequently asked questions.
Ordering
How do I cancel an order?
What if the cigars I order are out of stock?
Are my online credit card payments secure?
Will my credit card statement mention any association with the purchase of tobacco or cigars?
Delivery & Shipping
What if the cigars I ordered do not arrive?
How will you be notified of delivery?
How long will it take to receive my order?
Where do you ship to?
Guarantees
What if cigars I order arrive damaged?
Do you price match with other websites?
Are your Cuban cigars authentic?
Do you ship original sealed boxes? What about plain packaging?
