Order Processing
We generally process orders within 2-3 business days. However this can take up to 7-14 business days depending on high order volumes and holidays.
Shipping to Canada
Orders are shipped via Canpar Express and Canada Post from our facility in Deseronto, Ontario.
Shipping Options
Standard Shipping
- Flat rate $20 across Canada
- Typically takes 4 – 7 business days
Expedited Shipping
- Flat rate $40 across Canada
- Typically takes 2 – 4 business days.
Please note that there may be delays in shipping due to increased demand from Canada Post and Canpar Express. This is out of our control and apologize for any delays you may experience.
Shipping Outside Canada
We may be able to ship to your location outside of Canada & The United States. Please contact us for more information.
- orders@cigarchief.com
- 1-877-526-2376
Applicable duties and taxes may apply.
Your Shipping vs Billing Address
In order to deter fraudulent orders, all new customer orders with Cigar Chief must have matching Shipping and Billing addresses.
In order to ship to an address that differs from your Billing Address, you must be signed into your User Account and have 2 previous orders with Cigar Chief, older than 2 months.
If you have previously ordered with us without creating a User Account, please contact our customer service team with your Order ID number(s) to have them linked to your account.
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